Warranty
WARRANTY
Professional tools deserve professional support.
Every MRD Pro electrical tool purchased from MRD Pro UK or an authorised UK retailer is backed by a 12-month UK warranty against manufacturing defects, giving you confidence from your first cut to your last.
Should you ever experience an issue with your tool, our UK support team is here to help.
What's Covered
Your warranty covers manufacturing defects that occur during normal professional use.
Examples include:
- Electrical faults
- Motor failure
- Charging faults
- Manufacturing defects
- Material defects
- Factory assembly issues
If a fault is confirmed during the warranty period, we'll work with you to provide the most appropriate solution.
What's Not Covered
Your warranty doesn't cover damage resulting from:
- Accidental damage
- Dropping or impact damage
- Incorrect use
- Misuse or neglect
- Improper cleaning or maintenance
- Water or liquid damage
- Unauthorised repairs or modifications
- Normal cosmetic wear
- Blade sharpening or blade wear
- Battery performance naturally reducing over time
- Consumable items including blades, foils and cutters
These items naturally wear during professional use and are considered service parts.
Before Making A Warranty Claim
Many issues can be resolved quickly without returning your tool.
Before contacting us we recommend:
- Cleaning the tool thoroughly
- Oiling the blade correctly
- Checking blade alignment
- Fully charging the battery
- Trying a different charging cable or power source where appropriate
If the problem continues, we're here to help.
Making A Warranty Claim
If you believe your product has developed a manufacturing fault, please contact our UK Customer Support team before returning anything.
To help us assess your claim quickly, please include:
- Order number or proof of purchase
- Product model
- Serial number (where applicable)
- Description of the fault
- Photos or short video showing the issue
Depending on the nature of the fault, we may ask you to return the product for inspection.
Please don't send products back until you've spoken with our team.
How We'll Help
Once we've inspected your product, we'll determine the most appropriate solution.
Depending on the fault, this may include:
- Technical support
- Replacement parts
- Repair
- Product replacement
- Refund where appropriate
Every warranty claim is assessed individually to ensure the fairest outcome.
Warranty Period
All MRD Pro electrical tools include a 12-month warranty from the original date of purchase.
The warranty applies only to the original purchaser and isn't transferable.
Please retain your proof of purchase as it may be required when making a claim.
Authorised Retailers
To ensure your product is genuine and covered by warranty, we recommend purchasing only from MRD Pro UK or an authorised UK retailer.
Products purchased through unauthorised sellers may not be eligible for warranty support.
Spare Parts & Service
Professional tools are built to be maintained.
MRD Pro UK stocks genuine replacement blades, guards, foils and selected spare parts to help keep your tools performing at their best.
If you're unsure which parts you need, our support team will be happy to help.
Warranty FAQs
How long is the warranty?
Every MRD Pro electrical tool includes a 12-month UK warranty against manufacturing defects.
What if my tool stops working?
Contact our support team with your proof of purchase and details of the issue. We'll guide you through the next steps.
Will my product be repaired or replaced?
Every claim is assessed individually. Depending on the issue, we'll determine the most appropriate solution, whether that's technical support, repair, replacement or refund where applicable.
Are blades covered?
Blades, foils and cutters are consumable items and naturally wear during use. They aren't covered against normal wear but may be covered if a manufacturing defect is identified.
Is the battery covered?
Manufacturing faults are covered during the warranty period. However, normal reductions in battery performance over time are considered part of the product's natural lifespan.
Can I repair my tool myself?
We don't recommend carrying out repairs or modifications yourself, as this may affect your warranty.
If you're unsure, contact our support team first.
Do I need my receipt?
Yes. Please keep your proof of purchase as it may be required when making a warranty claim.
I bought my MRD tool from another retailer. Can you still help?
Yes, provided your product was purchased from an authorised UK retailer and you can provide valid proof of purchase.
Still Need Help?
Our UK-based support team is here to help keep you behind the chair.
If you're experiencing an issue with your MRD Pro tool, get in touch and we'll work with you to find the quickest and most appropriate solution.