FAQs
Frequently Asked Questions
Everything You Need To Know
Whether you're choosing your first MRD Pro tool, waiting for an order or looking after your equipment, you'll find answers to our most frequently asked questions below.
Can't find what you're looking for? Our UK support team is always happy to help.
Products
Are MRD Pro tools designed for professional barbers?
Yes. Every MRD Pro tool is engineered specifically for professional barbering and daily shop use, combining high-performance motors, premium blade technology and ergonomic designs built to perform behind the chair.
Which clipper is right for me?
Each MRD range is designed with a different type of barber in mind.
Precision Series – Lightweight performance and reduced fatigue.
Smart Brain Series – Premium craftsmanship and full-metal construction.
Vector Series – Balanced everyday performance and reliability.
X-Pro Series – Maximum cutting speed and elite performance.
If you're unsure which tool is right for you, our team will be happy to help.
What's the difference between a clipper, trimmer and foil shaver?
Clippers are designed for bulk removal, fading and general haircutting.
Trimmers are built for line-ups, outlining, beard work and precision detailing.
Foil shavers provide the ultra-close finishing touch for skin fades, neck clean-ups and smooth shaving.
Can your clippers and trimmers be zero-gapped?
Many MRD Pro clippers and trimmers feature fully adjustable, zero-gap capable blades for ultra-close cutting and precision detailing.
Please follow the instructions provided with your tool when making adjustments.
Are replacement blades and spare parts available?
Yes.
We stock genuine replacement blades, foils, guards and selected spare parts to help keep your MRD Pro tools performing at their best.
Ordering
How quickly will my order be dispatched?
Orders placed before 1pm Monday to Friday are usually dispatched the same working day.
Orders placed after 1pm, at weekends or on UK bank holidays will be dispatched on the next working day.
How long does delivery take?
Most UK orders arrive within 1–2 working days.
Delivery options and costs are shown at checkout.
Do you offer free delivery?
Yes.
We offer FREE UK delivery on orders over £150.
Can I track my order?
Absolutely.
Every order is fully tracked, and you'll receive tracking details by email as soon as your order has been dispatched.
Do you deliver outside the UK?
We currently deliver throughout the United Kingdom, including Northern Ireland.
International shipping isn't available at launch. If you're outside the UK, please contact your local MRD Pro distributor.
Returns & Warranty
Can I return my order?
Yes.
You can return unused products within 30 days of delivery, provided they're in their original condition with all packaging and accessories.
Products may be opened for inspection only but must not be used.
Why can't used barber tools be returned?
Professional barber tools are hygiene products.
Once they've been used or tested on hair, they can't be resold as new, so we're unable to accept returns unless a manufacturing fault is confirmed.
What if my tool develops a fault?
Please contact our UK support team before returning your product.
We'll assess the issue and work with you to find the most appropriate solution, whether that's troubleshooting, repair, replacement or refund where appropriate.
How long is the warranty?
Every MRD Pro electrical tool includes a 12-month UK warranty against manufacturing defects.
Do I need to register my warranty?
No.
Simply keep your proof of purchase, as this may be required if you ever need to make a warranty claim.
Tool Care
How often should I oil my clipper or trimmer?
Regular oiling is essential for maintaining smooth cutting performance and extending blade life.
For professional use, we recommend applying blade oil regularly throughout the working day.
How often should I clean my tools?
Hair and debris should be removed after every client where possible.
Regular cleaning helps maintain cutting performance, improves hygiene and extends the life of your equipment.
My clipper isn't cutting properly. What should I check?
Before contacting support, we recommend:
- Cleaning the blade
- Applying fresh blade oil
- Checking the blade alignment
- Ensuring the battery is fully charged
If the issue continues, our support team will be happy to help.
Can I sharpen the blades myself?
For the best performance, we recommend replacing worn blades with genuine MRD Pro replacement blades rather than attempting to sharpen them yourself.
Trade & Stockists
Do you supply wholesalers?
Yes.
If you're interested in distributing MRD Pro products, we'd love to hear from you.
Please contact our team to discuss opportunities.
Payments
What payment methods do you accept?
We accept all major payment methods available through our secure Shopify checkout, including major debit and credit cards, Apple Pay, Google Pay, Shop Pay and PayPal.
Additional payment options may be available at checkout.
Is my payment secure?
Yes.
Every transaction is processed through Shopify's secure payment platform using industry-standard encryption, giving you complete confidence when shopping with MRD Pro UK.
Still Need Help?
Can't find the answer you're looking for?
Our UK-based support team is here to help with everything from choosing the right tool to aftercare, warranty support and order enquiries.