Returns
Returns
We're confident you'll love your MRD Pro tools, but if something isn't quite right, we'll always work with you to find the best solution.
30-Day Returns
If you've changed your mind, you can return your order within 30 days of delivery, provided your item is:
- Unused
- In its original condition
- Complete with all original packaging, accessories and documentation
Products may be opened for inspection only but must not be unwrapped, assembled, tested or used.
How To Return An Item
Before returning any product, please contact our Customer Support team.
We'll guide you through the returns process and provide everything you need to return your order correctly.
Please don't send products back without contacting us first.
Return Conditions
To be eligible for a refund, returned items must be:
- Unused and in as-new condition
- Returned with all original packaging
- Complete with all supplied accessories, guards, charging docks, cables and documentation
- Free from signs of use, wear or accidental damage
For hygiene reasons, we cannot accept returns on products that have been used, tested on hair or show evidence of professional or personal use unless they're confirmed to be faulty.
Return Shipping
If you're returning an item because you've changed your mind, you'll be responsible for the cost of returning it to us.
We recommend using a tracked delivery service, as returned items remain your responsibility until they're safely received by our team.
If your product is confirmed to be faulty or we've made an error with your order, we'll arrange the appropriate solution.
Faulty Products
Every MRD Pro tool is designed to meet the demands of professional barbering.
If you believe your product has developed a fault, please contact our Customer Support team before returning it.
We'll assess the issue and work with you to provide the most appropriate solution, whether that's troubleshooting, repair, replacement or refund where applicable.
Many issues can often be resolved quickly without the need to return your product.
Warranty
All MRD Pro electrical tools include a 12-month UK warranty against manufacturing defects.
Our Warranty page explains what's covered and how to make a claim.
Please note that normal wear and tear, accidental damage, misuse, incorrect maintenance and consumable parts are not covered under warranty.
Accessories & Spare Parts
Accessories and spare parts can be returned within 30 days provided they're:
- Unused
- In their original condition
- Returned in their original packaging
For hygiene reasons, opened replacement blades, foils and cutting components cannot be returned unless they're confirmed to be faulty.
Bundles & Promotional Offers
If products have been purchased as part of a bundle or promotional offer, all items included within that offer must be returned together to qualify for a full refund.
If your order included a free promotional item, it must also be returned with the qualifying purchase.
Refunds
Once your return has been received and inspected, we'll let you know the outcome.
Approved refunds are normally processed within 3–5 working days and returned to your original payment method.
Depending on your payment provider, it may take a little longer for the funds to appear in your account.
Damaged, Missing or Incorrect Orders
We carefully check every order before it leaves our warehouse.
If your parcel arrives damaged, contains incorrect items or is missing anything, please contact us within 48 hours of delivery.
To help us investigate quickly, please include:
- Your order number
- Your tracking number
- Photos of the parcel before opening
- Photos of the packaging and contents received
- A brief description of the issue
We'll investigate the issue promptly and work with you to put things right as quickly as possible.
Delivery Issues
If your order hasn't arrived within the expected delivery timeframe, please contact us and we'll investigate with the courier on your behalf.
For information about dispatch times and deliveries, please visit our Shipping & Delivery page.
Returns FAQs
How long do I have to return my order?
You can return eligible items within 30 days of delivery.
Can I try my clipper or trimmer before returning it?
No. Products may be opened for inspection only but must not be used or tested.
Why can't used barber tools be returned?
Professional barber tools are hygiene products. Once they've been used or tested on hair, they can't be resold as new.
Who pays for return shipping?
If you're returning an unwanted item, you'll be responsible for the return shipping costs.
What if my product develops a fault?
Please contact our Customer Support team before returning it. We'll assess the issue and advise on the most appropriate solution.
Can I return replacement blades or foils?
Yes, provided they're unopened and unused. Opened blades, foils and cutting components cannot be returned unless they're faulty.
What if something is missing from my order?
Please let us know within 48 hours of delivery. We'll investigate the issue and, if confirmed, arrange for any missing items to be sent to you as quickly as possible.
When will I receive my refund?
Approved refunds are usually processed within 3–5 working days after your return has been inspected.
Do I need to contact you before returning my order?
Yes. Please contact our Customer Support team before sending anything back so we can help you through the returns process.
Still need help?
If you can't find the answer you're looking for, our UK-based support team is here to help. Whether it's a question about your order, a return or your MRD Pro tool, we'll do everything we can to get you back behind the chair as quickly as possible.