Support Centre
Support Centre
We're Here To Help
Whether you have a question about your order, need help with your MRD Pro tool or want advice before making a purchase, our UK support team is here to help.
Our goal is simple — to keep professional barbers cutting with confidence.
How Can We Help?
🚚 Shipping & Delivery
Looking for delivery information, dispatch times or tracking updates?
↩️ Returns
Need to return an order or changed your mind?
🛡️ Warranty
Think you've developed a fault?
Our warranty information explains what's covered and how to make a claim.
💬 Contact Us
Can't find the answer you're looking for?
Our UK support team is here to help.
Looking After Your Tools
Professional barber tools perform at their best when they're properly maintained.
Regular cleaning, correct oiling and routine blade care will help maximise cutting performance, extend the life of your tools and keep every cut feeling as good as the first.
We're currently building a collection of maintenance guides and videos to help you get the very best from your MRD Pro equipment.
Genuine Spare Parts
To keep your tools performing at their best, we recommend using genuine MRD Pro replacement parts wherever possible.
Replacement blades, guards, foils and selected spare parts will be available through MRD Pro UK.
If you're unsure which part you need, simply get in touch and we'll point you in the right direction.
Before You Get In Touch
Many questions can be answered quickly by visiting one of the pages below.
- Shipping & Delivery
- Returns
- Warranty
If you still need assistance, our support team will be happy to help.
Frequently Asked Questions
How do I register my warranty?
There's no registration required.
Simply keep your proof of purchase safe, as this may be requested if you ever need to make a warranty claim.
Where can I buy replacement blades or parts?
Genuine replacement blades, foils, guards and selected spare parts are available through MRD Pro UK.
If you're unsure which part you need, just get in touch.
How often should I oil my clipper or trimmer?
We recommend oiling your blades regularly during professional use to maintain smooth cutting performance and maximise blade life.
Can I zero-gap my clipper or trimmer?
Many MRD Pro clippers and trimmers are fully adjustable and zero-gap capable.
Please refer to your instruction manual before making any adjustments.
My tool doesn't seem to be cutting properly.
Most cutting issues can be resolved by cleaning the blade, applying fresh oil and checking the blade alignment.
If the problem continues, please contact our support team and we'll be happy to help.
How do I make a warranty claim?
Simply visit our Warranty page or contact our support team with your proof of purchase and details of the issue.
We'll guide you through the next steps.
Still Need Help?
If you can't find the answer you're looking for, we'd love to hear from you.
Whether it's a question about your order, choosing the right tool or getting the best from your MRD Pro equipment, our UK support team is here to help.